A/R Recovery

Insurance paying a claim isn't the end of the billing cycle — it's usually the point where a patient balance is created. Whatever's left after the EOB posts — a copay, a deductible, a non-covered amount — has to actually be collected, and if nobody follows up consistently, it just ages on the books. The longer a patient balance sits untouched, the harder it gets to collect.

What's included

• Email reminders. Balance notices sent as soon as the patient's portion is finalized, with clear statements of what's owed and why.
• Text outreach. Short, direct payment reminders for balances that don't get resolved by email — the channel most patients actually see first.
• Direct mail statements. Physical statements for patients who don't respond digitally, or as a formal follow-up step on older balances.
• Phone calls. Personal calls to walk a patient through what they owe, answer questions about the charge, and take payment directly — especially for larger or older balances that need more than a reminder.

How it works

We work directly inside the practice management software you already use, so outreach is based on the actual posted balance — not a number pulled from a separate system. As soon as a claim is paid and posted, the patient portion is verified and outreach starts, then escalates from email and text to direct mail and a phone call as a balance ages or goes unanswered.

Why practices choose DCP for A/R recovery

Because posting is checked manually rather than auto-matched, the balance a patient is contacted about is one we've confirmed is actually correct — not an artifact of a downgrade or bundling error. Outreach is handled by a US-based team, not an offshore call center, and it runs month-to-month with no long-term contract.